FAQs

Content must be played at the presentation level. On the home page, you can browse content by pathway, session, presentation or presenter. You must continue making selections until you are at the presentation level. When you see a presentation of interest, click on the View Now button. You can also search for specific content by using the search tab.

Basic Search searches session titles, presentation titles and speaker names and will display the results from any of those three categories containing your search term. If you select a session from the results list, it will display all the presentations in that session (even though your search term may not be in every presentation title).

Search Content of Slides searches every word on every slide in every presentation. The results are ordered by the number of times your search term shows up in the presentation. In addition, the search results display the time stamp when your search term appears in the presentation. You can go directly to that point of the presentation by clicking on the time stamp. You must be online to use search content of slides.

Yes, to view the thumbnails, you must be watching a presentation in full screen mode. To get to full screen mode, place your mouse over the video window while you are playing a presentation and a control panel will appear. Select the icon with box and arrow in the top right corner. The presentation will go into full screen mode and thumbnails will appear on the bottom of the screen.

During the live meeting, cameras to record the video of the speaker are only available in selected rooms.

Place your mouse over the video window while you are playing a presentation and a control panel will appear. Select the icon with two arrows in a circle and you can switch the slide and speaker windows.

For even more options, go to full screen mode by selecting the icon with box and arrow in the top right corner. On the right hand side, you will see controls to place the two windows picture-in-picture, side-by-side, view only one window or switch the windows. You can change your reviewing preference at any time during the presentation.

Yes, you can bookmark a presentation or all the presentations in a session. Since content must be watched at the presentation level, you must bookmark presentations. You cannot bookmark a session.

There is a Bookmark icon next to each presentation on any of the browse or search results. Click the bookmark. To revisit a session you bookmarked, select Bookmarks from the dropdown menu under Browse.

Most Watched is driven by real-time analytics and reflects the presentations that your peers and colleagues are actually watching the most.

Most Liked displays the presentations that your peers and colleagues have Liked. To Like a presentation, click on Like above the video window. Please note, your decision to Like a presentation is anonymous.

Your computer may have up to three places that control the volume: 1) Within the video window (place your mouse over the video window and there is a volume control on the bottom right), 2) on your computer and 3) on your speakers if you have external speakers.

You cannot download the videos of the presentations themselves, but you can download MP3s of the audio only and PDFs of the presenter slides (See Question #15 and #16).

If you purchased the Gold Registration package or added the hard drive to your purchase, the drive will be automatically sent to you. The portable drive contains the same presentations as the online version, but you do not have to be online to watch the presentations on the portable drive. If you do not have Silverlight or an HTML5 compatible operating system/browser, you may need to be online the first time you use the portable drive to download Silverlight at microsoft.com/getsilverlight.

If you did not purchase the Gold Registration package or the hard drive option, you must be online to watch the sessions.

Please note: While the same presentations are available on the hard drive, not all features are available on the hard drive. Advanced search, bookmarks, CME/CNE/MOC testing, Most Watched and Most Liked are only available online.

iScience uses a technology called Smooth Streaming. This means the resolution of the slides depends on the quality of your internet connection and the number of people on that internet connection at any given time. If you have a low-bandwidth connection, you will be able to watch the videos, but at a lower resolution. On the bottom left of the video window, there is an icon with bars. This indicates the video quality based on your internet connection at that time. If you only see one or two bars, you can expect the quality to increase when you have a higher bandwidth connection.

iScience is automatically formatted to play on most mobile devices. Simply log-in at Science.acc.org on your mobile device. We cannot guarantee compatibility with every mobile device as operating system requirements are constantly changing. You must be online to stream sessions on your mobile device. Sessions cannot be downloaded to your mobile device. Most sessions should work over 3G/4G in addition to WiFi, however the quality will depend on the bandwidth available at any given location and time.

Sessions will be available online for two years from the date of the annual meeting. You can access sessions on your hard drive indefinitely, but not all features are available on the hard drive, including Search Content of Slides, CME/CNE/MOC Testing, Bookmarks, Most Watched and Most Liked.

We can only publish presentations with speaker permission, which can change at any time. We do our best to keep the content list up-to-date; however printed materials may not reflect the most accurate content listing if a speaker has requested their presentation not be published after the content list was printed.

You can download individual MP3s by clicking on the Files tab under a Presentation name and then clicking on the MP3 button. You can also download all MP3s to iTunes or other podcasting programs by selecting the All MP3s on the top right.

You can download PDFs of individual presenter slides by clicking on the Files tab under a Presentation name and then clicking on the PDF button.

PDFs of presenter slides are only available if the presenter submitted their presentation slides. If a PDF button is not showing in the Files section, that means the presenter did not submit their slides during the Meeting and the PDF is not available.

Yes, physicians can claim CME and/or MOC credit for iScience commensurate with the amount of time spent watching sessions and taking the post-test, up to 100 CME/MOC credits. Nurses can claim CNE credit for iScience. If you claimed credit for attending the live meeting, you may not claim credit for the watching the same sessions on iScience.

You can only claim credit once, so you should wait until after you have watched all sessions for which you intend to claim credit.

To claim credit, you must first read the CME/CNE/MOC Info that displays the first time you enter iScience or by clicking the CME/CNE/MOC Info link on the top right of the home page. After you have watched the sessions you want to watch, click on the Credit/Test link to take the post-test. You need to be online and logged into the online version of the product to take the post-test. You must score 70% on the post-test, but you will have the opportunity to re-take questions that you missed until you score 70%.

Once you have passed the post-test, you will be prompted to enter the number of credits you want to claim and then you can generate a certificate.

For more information go to Accreditation Info.

CME and MOC credit are available for physicians only. CNE credit is available for nurses. If you are not a physician or a nurse, and you complete the post-test and attain a score of 70% or better, you will receive a certificate of participation.

Click on the CME/CNE/MOC Test link. If you have successfully passed the post-test, a Generate Certificate link will appear. You can print the certificate as many times as you would like and it can also be downloaded and saved to your computer.

Yes, your iScience CME/CNE/MOC credit will appear in your Transcript on ACC.org within 7-10 days of when you claimed credit.

You can contact iScience@acc.orgor call us at 818-844-3299 (Toll Free 800-501-2303). Support Hours of Operation are 6 AM – 5:00 PM PT

Refunds will be permitted within 30 days of receiving online or digital access to your product.

The following conditions apply:

  • If CME credit is available and has been claimed, a refund will not be permitted.
  • For products that include physical CDs, thumb drives or hard drives, these items must be returned to Wolters Kluwer before a refund can be processed.
  • If the original was purchased with an offer for a premium such as a gift card, the premium must be returned, or a partial refund may be granted that excludes the value of the premium.
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